YOUR QUESTIONS, ANSWERED

FAQS

What is WildGear?

We’re experts and enthusiasts of all things camping, offroad and outdoors. We’ve explored the country, we know what works and what doesn’t! 

Where are you located?

We are hanging out in Sydney, Australia! Unfortunately, we have no workshop or warehouse as of yet.

Do you offer free shipping?

Our products vary in size and weight, which makes shipping costs different for each item. To ensure fair pricing for all customers, we calculate shipping charges individually rather than including an average cost in our product prices. This way, you only pay for the actual cost of shipping your specific order!

What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy, you can return unused items within 30 days for a full refund or exchange. Just email us directly at wildgearaus@gmail.com and we’ll take you through the process.

How long does shipping take?

Orders are typically processed within 1-2 business days, and delivery times vary based on your location. Most orders arrive within 3-7 business days, unless otherwise specified (made to order products).

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive an AusPost tracking number via either text or email to monitor your shipment’s progress.

What payment methods do you accept?

Major Credit Cards (Visa, Mastercard etc), Google Pay, Apple Pay, Shop Pay

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