SHIPPING POLICY
We’re committed to delivering your gear quickly and securely, so you can hit the road and start your adventure without delay.
Delivery Options
We partner with Australia Post (AusPost) to offer reliable shipping services throughout Australia. You can choose from the following options at checkout:
- Standard Delivery: A cost-effective option for those who are happy to wait a little longer. Usually 3-7 business days from date of shipment.
- Express Delivery: For when you need your gear fast! Usually 1-3 business days from date of shipment.
Shipping Costs
Shipping fees are calculated automatically by AusPost at checkout based on the size, weight, and destination of your order. This ensures the most accurate pricing possible.
Delivery times may vary depending on the destination, and rural areas may take slightly longer.
International Shipping
We currently ship only within Australia & New Zealand (some products). Stay tuned for future updates on international shipping options.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information, allowing you to monitor your package’s progress until it arrives at your door.
Shipping FAQs
When will my order ship?
We aim to process and ship all orders within 5 business days of ordering, unless otherwise stated (for example, pre-orders).
Can I change my shipping address after placing an order?
Yes, if your order hasn’t shipped yet, contact our customer service team at wildgearaus@gmail.com, and we’ll help update your shipping details.
What if my order is delayed or lost?
We do our best to ensure timely delivery. However, if your order experiences delays or tracking information is not updating, please reach out to us.
For any additional questions about shipping or delivery, feel free to contact us at wildgearaus@gmail.com.